Hi All, first post here, and its for syc timing errors. Gosh no wonder the service is unstable. There are none in my area. Yet my internet is still dropping. My in-house network is absolutely fine, it is just the hub and its synchronization issues. RCSとは、リッチコミュニケーションサービスの略であり、SMSの代わりとなるサービスの規格です。. It has been around 3/4 months my Virgin Broadband is highly unstable: the devices that have mainly been affected are WiFi, but now I started encountering issues with my PC too, that is connected via ethernet. and this happen intermittently. - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync. Our Virgin broadband has been fine in general until the last 8 weeks or so, the start of which was when there was a company digging and laying fibre cables in our and adjoining streets as part of an upgrade in the area. 03/07/2023 16:58:48 Warning! RCS Partial Service;CM-MAC=**. Click on the “Networking” tab. Past few weeks now my internet connection just drops out. 2nd engineer provided me with a replacement hub 3. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. My broadband drops out very regularly. Before said maintenance I've had months and months of perfectly serviceable internet. Hiya, been a Virgin broadband customer for a few months now and had nothing but issues with the Wi-Fi. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. Takes forever to log into hub and run a test connection drops out on everything. net using a wired connection. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. Virgin Media CommunityAs well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. For the last two weeks or so, I've been experiencing packet loss and latency issues. Service status says - 5129553Hello there. Fine for streaming services with caching, useless for Teams meetings, Skype calls, and working from home. . Hello, I've been getting a lot of intermittent connection issues over the last 3-4 weeks with lots of packets being dropped and frequent connection drop outs. Patiently looking forward to a FTTP choice in my area. Click on the “> Check router status” button. RCS Partial Service;;CM-QOS=1. Problem is with wifi and wired and has been getting worse over the past few days. In the space of 30 mins since my last messge we're now at Thousands of Post RS Errors Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40. I have intermittent service drops and modem resets. Websites, Videos, Streaming all seem perfectly fine but. on 27-10-2021 16:44. The stats below are just after a reboot. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out"'. The 3. 168. 1 modem mode. This log can be important to the service provider to help diagnose and correct problems, if any should occur. . Everything seems to be doing fine except gaming. . net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. TV via Freeview and smart TV apps. Daily Intermittent Disconnects. It is happening several times a day, and is not related to any particular time or internet activity (just random). Equipment is below. Unusual Data on my Virgin Media Hub. Loads of post RS errors when they should be zero. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. . Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. This affects devices which are connected via WiFi and ethernet,. Hub 3 is in modem only mo. Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. CM restarted itself while I was at home during the day on Tuesday 8th. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. Would it be possible to look into this for me, thanks. The numbers vary between 0. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 9) but after 20 or 30 seconds, it came back. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. You could s etup a Broadband Quality Monitor. . I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. 168. My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up to 2-10 times in a quick succession (say, every. 2016-11-16 11:56:51. Click on the “> Check router status” button. I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. There was only 1 device connected at the time of the speed test. 3 3588 5968 6 Locked 40. Unfortunately, they are back. again no joy - pods left for appx 2 hours at a time to connect. Log shows a few criticals and warnings: RCS Partial Service and also. Arris SB6190 randomly restars. 3 3669 6203 5 Locked 40. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. Internet not been the same since the big outage. Joined virgin 2 months ago and the experience has been awful. Originally Virgin admitted a network fault, I received a text to say it was sorted, but it’s actually worse. Can someone please explain is going on as it's driving me nuts, here are the logs:Hi @VesselCottonDes, Thank you for that. Thanks for the reply. This all started happening approx. 27-03-2023 09:09 - edited 27-03-2023 09:13. 3. We would like to show you a description here but the site won’t allow us. 4GHz and 5GHz but not much has changed. Or dial 611 from your Virgin Plus phone. Tudor. Nightly dropouts, WiFi and Ethernet, Hub 3. this issues started a few days ago , the internet was cutting out and then coming back. . Hi folks. Faults or Outage. We custom make partials in house in our state of the art 10,000. Was told that the "20" was shared between all devices. In response to Bill_Carson. called VM and the automated sys. SpeedI have power cycled the Hub, and run it with and without the attenuator. Cheers. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Setup. 100. Hello, Connection has been a bit iffy this week (which is unusual). These are the parts I could find, they were screwed into the end on the coaxial cable. This has been getting increasingly worse over the last - 4792463Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. 168. The broadband connection check on the Virgin Media website says it will take up to 30s but never completes (dev tools in Chrome shows it keeps calling to the server and receiving a 400 response hence why it doesn't complete). The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. 9. As per the title, wifi is fine. 1;CM-VER=3. 38 UPLOAD Mbps 1. but it has stabilised to this point since 16/06/22. Also check for local faults on 0800 561 0061 and make sure all cables and connections are tight and in good condition. Tudor. Click on the “> Check router status” button. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. Hello, I'm getting terrible ping spikes and multiple errors in the log. Please look out for my PM. . There was a storm a couple of months ago which knocked out old cable boxes. . Hello, I'm getting terrible ping spikes and multiple errors in the log. 21/05/2022 13:13:28 Warning! RCS Partial - 5020097Hi all, I Have been a virgin customer for a few years with no connection issues, recently (i would say that past 2-3 months) our connection - 5402610. Forum staff should be along soon to assist, or you can try calling VM and reporting the fault. Downstream bonded channels. Super solver 1,008 Views Message 12 of 45 Flag for a moderator. 07Mbps upload irrespective of LAN / WiFi and in both Router mode & Modem Mode. Wireless is about 260 Down and 26 Up in the same room. My Deco log reports pages of entries which I cannot interpret, for example: Wed Apr 19 13:55:38 2023 daemon. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Dave. 168. . When I plug the CAT5 back in I can log in and inspect the event log. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68. One moment have 300mb+ and then sometimes have around 40mb. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. No reported faults in my post code. Event Log DOCSIS(CM) Events Date Time Event ID Event Level Description 9/26/2014 17:50 84000700 5 RCS Partial Service;CM-MAC=00:15:d1:3b:36:c9;CMTS-Hey DocMN, thank you for reaching out and I am so sorry to hear about this. I'm getting to the end of my rope with the tech service support I have so far received. finally had work completed on the 14th April and it’s now worse. Switch the Hub off and unplug it from the mains supply for five minutes. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. Time Priority Description Mon Sep 21 09:17:06 2020Hi John, Thank you for your detailed reply. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. 5 29 256 qam 14 6 251000000 -4. Hi, this may be a somewhat lengthy post, I'll have to split hub readings from the other day / after a restart today. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. 0. I've checked the router logs and it's showing constant warning and critical messages. According to Internet Connection Monitor, my internet has dropped 15 times today, although only for a few seconds each time. Options. I was given I believe a Hub 3 device. I've seen other posts here and they post there. We would like to show you a description here but the site won’t allow us. Click on the “> Check router status” button. 中文客服熱線 (廣東. I've been enduring the issues up to this point, but today has been the worst. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. I have had a BQM setup for the duration - 4395481Disconnect all the connections and reconnect to be sure. Connection is normally rock solid but today at approx 11 am I had a disconnection and since then speeds are so erratic. 1. . Powered on / off Hub 3 numerous times. I checked the router log and there's a lot of criti. 1 router mode or 192. I contacted Vir. There is clearly an issue either with the box in my street or my superhub or a combination of the two and it needs to be looked at. Then, try a Hub reset thus. I called up Virgin support line who paid no attention to. 72. and also a lot of errors saying "RCS Partial Service" (i will post the logs below so you can see)There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. 0; The statuses listed show the connection state of the cable modem. And had one rcs partial service . Hi, long term VM customer, first time poster. Ayisha_B. checked that there is no issue in our local area and the other checks via. Options. The estimated fix date is: 03 NOV 2021 09:00. this issues started a few days ago , the internet was cutting out and then coming back. What is the best way to arrange an engineer to - 4900809 - 2Business, Economics, and Finance. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. 4 27 256 qam 10 4 235000000 -8. . Hi there, I'm in the GU52 postcode area. Background below. I have a hub 3. 9 40 256 qam 3 4 163000000 6. Here's the current status of my modem Everything seems to be working okay, and the uncorrectables have stopped for the most part. 45 My normal upload. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi, I have the 350mbps package using it with a hub 3 currently. (see bqm below). I called the service team and was told to "let it settle", as if I was baking a cake. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. I’m on a hub 3. I have looked in to your profile and can confirm there is still is an issue on the network causing the issue. Please can you look into this? Network Log Time Priority Description 13/04/2023 10:46 Warning! RCS Partial Service;CM-MAC= 13/04/2023 19:34 Warning. . . You can check our Service Status Checker or. For any VM staff reading this, I ask one thing, please read through the other VM community posts I've included at the bottom of this post as they all seem to match. Hi . I have a VM Hub 3. The broadband is terrible. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. Re: Internet unstable since 23rd of January - Modem reports connection errors. . I am making this post to make my conversations with the support agents easier. 8 minutes ago. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. Model: Deco X55. Forum Team In response to syzygysteve. No Ranging Response received - T3 time-out; 12/12/2022 15:44:40. Options. RCS Partial Service; 12/12/2022 16:07:54. Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Re: 1. 70-5 Mbps download speed, paying for 50 Mbps. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. 1;CM-VER=3. If no problem is reported power off your hub, check that all cable connections are tight between hub and wall socket and power on. 1. 1 router mode or 192. I look to be having the same issues as others with Time Synchronization failures. Virgin Media Packet Loss. 3 40 256 qam 4 5 171000000 6. I have added the pertinent details below. After many years of luckily spotless service, and many months since VM replaced my old hub with Hub 3: just a couple of weeks ago I started getting SYNC failures that keep making my connection drop sometimes every other minute on bad days, on better days several times per hour. Could you check my router stats. Solved: Hi, I have VM 500mb package. So far having called up and having been told to reboot the router more times that i can count. The BQM also shows alot of packet loss (red bits). The wifi speeds are good when it works but drops out many many times a day. Speed tests have varied (when the speed test has managed to connect. Hi all, I am having an issue with my broadband. . Click on the “Upstream” tab, copy the text and. Then sometimes it will just cut off completely and takes about 10mins too come back on. Tudor. It's constantly cutting out. There has been no broadband service at all for the past 8 days which has impacted significantly impacted on being able to work from home. For several weeks I have had short, but frequent, broadband outages. 2) Modem -> i get some dropouts on this - looks like the modem is restarting at times. Options. . 1;CM-VER=3. Disconnect all the connections and reconnect to be sure. Practially unusable as the broadband will cut out during my meetings online. ANY packet loss while gaming causes rubber banding and disconnections. A quick follow-up. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. There has been no change in the internet service since yesterday when there was supposed to be the repull. All in all it's sadly getting quite common recently as the service has all gone to pot. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 12/12/2022 15:40:34. This only started about a week ago. 04-08-2023 16:37 - edited 04-08-2023 16:40. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. switched it off for 10 mins and then turned it back on etc etc. 4: The temperature of your Hub 3. All phones for technical faults are handled by call takers in India who read from a script and it appears that they don't have a clue about the issues. . This has been an issue for 2 months. 1 router mode or 192. Now ‘Warning’, ie the RCS Partial Service messages, imply that something has happened but the hub can work around it, basically indefinitely, without noticeably impacting your service. and this happen intermittently. . Netflix keeps loading. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. and tells you of more local issues down to. You could s etup a Broadband Quality Monitor. Click on the “Upstream” tab, copy the text and paste into your reply. . But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. I have been running EMCO ping monitor with several Hosts. SYNC Timing Synchronization failure - Loss of Sync. My live BQM is in my profile I'm pleased to say. Hi I have packet loss for the past week which is making gaming unplayable. 0. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Rebooted the hub3, switched cables, removed devices etc still the same issue. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. 0; 13/03/2022 22:54:55 Warning!. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. There was a suggestion of work in my area that day 12am-5am, but it was later this day I. Tuning in. 2. SYNC Timing Synchronization failure. I'd appreciate any assistance. Downstream levels appear to look fine but can see multiple T3 timeouts on the upstream. Since early June we have all been told that there is a known 'outage' issue and that maintenance work is. 1) or public DNS (8. We had 2 engineer visits: 1. Copy the text in the Direct Link box, beware, there may be more text than you can see. I took those pictures from PingPlotter. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. Hi temjin1997! 👋 Welcome to the community - thank you for posting!. You could s etup a Broadband Quality Monitor. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. Sync Timing/RCS Partial Service failures every ~6 hours. Joining in. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. on 24-01-2023 16:31. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent disconnects. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. Click the lower link (Share Live Graph) then click generate. My internet was working perfectly fine - 4891147on 08-02-2022 23:24. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. Hi . These are the parts I could find, they were screwed into the end on the coaxial cable. I've had constant problems since I joined over a year ago. 01-0. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. ARRIS SURFboard SB6190 DOCSIS 3. Damaged Wall socket. I've been able to find your account and have ran a flow, which states; We have identified a short-term connectivity issue which may cause intermittent or performance related issues with the customers connection. . Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 37 5120 64 qam 3 2 30100000 36. 0 (had it for about 7 years) and i encountered an issue where the wifi networks would randomly vanish maybe once a day (even though connection via ethernet is fine) and i would have to restart the Hub to get the wifi networks to show again. Tuning in. Shows full signal. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. i have rebooted all the kit. 0; This issue isn't very bad when. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Hub wifi light wireless flickeringHello! I got Virgin Media this month. . Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. This is an SNR fault. 1 40 256 qam 2 3 155000000 6. on 23-06-2020 07:01. I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. In the Hub (acting as Modem) logs I have a number of entries (at odd times) referring to "RCS Partial Service Error", "No Ranging Response received" and "SYNC Timing Synchronization failure". It'll be a bit disruptive for my work so might be a while before I can do that. The wifi speeds are good when it works but drops out many many times a day. Today - brief loss of connection at 11:. Please do let us know how the visit - 5416932RCS Partial Service . Solved: 15 or more of these messages on the router log in the last few hours tonight. Rebooted the hub3, switched cables, removed devices etc still the same issue.